Patient Satisfaction with Intrapartum Care Provided by Nurse-Midwives in Civil Service Hospital, Ilorin, Kwara State, Nigeria

Abstract

Half a million women are estimated to die each year from pregnancy and childbirth. Greater than half of maternal and child deaths occur in Africa. Most of these deaths are caused by complications during or just after delivery and most of the complications are avoidable. Also, when reimbursement and performance policy is becoming a thing of need, patient experience and satisfaction is one of the ways of assessing and measuring the quality of care received in the health facility. This study attempted to explore patients’ satisfaction with intrapartum care provided by nurse-midwives in Civil Service Hospital, in Ilorin, Kwara State, Nigeria. This is to enhance understanding of patients’ perception and values of pregnant women during delivery, as well as factors influencing their satisfaction in other to guide nurse-midwives in providing quality care. Hence, working towards health-related Sustained Development Goals (SDGs) to reduce child mortality by two-thirds. The study employed a qualitative research design and a purposive sampling technique was used to select 16 mothers who just delivered in Civil Service Hospital, Ilorin, Kwara State. A semi-structured interview guide was used to collect the data. In-depth Interviews were done which comprised 16 participants. A qualitative method (thematic analysis) was used to analyse the data. Findings from the discussions revealed that the majority of the women said that they are highly satisfied with the provided by the nurse-midwives because of the type of care received from the competent nurses. it was also discovered that expectation is highly linked with satisfaction. Based on the findings; the participants recommended that the toilet facility, labour rooms and hospital beds should be renovated; electricity and water supply should be improved.