Citizen satisfaction with public service delivery: A test of alternative theories

IF 1.1 4区管理学 Q3 PUBLIC ADMINISTRATION

Canadian Public Administration-Administration Publique Du Canada Pub Date : 2022-06-01 DOI:10.1111/capa.12464

Christopher G. Reddick, Bruce J. Perlman, Tansu Demir

引用次数: 5

Abstract

Two prevailing theories explain citizen satisfaction with public services from different levels and sizes of government. Reform theory argues that citizens derive the most satisfaction from larger government units because of economies of scale in service delivery. Political economy theory argues that citizens achieve the most satisfaction from smaller local government units since their voice is more likely to be heard. Both theories have been tested yielding mixed findings. An alternative theory argues that citizens have different levels of satisfaction depending upon the specific services received and directly experienced. These theories are tested using Canadian national public opinion survey data.

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公民对公共服务提供的满意度:一个替代理论的检验

两种流行的理论从不同层次和规模的政府解释公民对公共服务的满意度。改革理论认为，由于服务提供的规模经济，公民从更大的政府单位中获得最大的满足感。政治经济学理论认为，公民从较小的地方政府单位获得最大的满足感，因为他们的声音更有可能被听到。这两种理论都经过了测试，得出了不同的结果。另一种理论认为，公民的满意度取决于所接受和直接体验的具体服务。这些理论是用加拿大全国民意调查数据进行检验的。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Canadian Public Administration-Administration Publique Du Canada PUBLIC ADMINISTRATION-

CiteScore

1.90

自引率

20.00%

发文量

期刊介绍： Canadian Public Administration/Administration publique du Canada is the refereed scholarly publication of the Institute of Public Administration of Canada (IPAC). It covers executive, legislative, judicial and quasi-judicial functions at all three levels of Canadian government. Published quarterly, the journal focuses mainly on Canadian issues but also welcomes manuscripts which compare Canadian public sector institutions and practices with those in other countries or examine issues in other countries or international organizations which are of interest to the public administration community in Canada.