Russian government quality award: 25 years towards organizational excellence

IF 3.4 Q2 MANAGEMENT

International Journal of Quality and Service Sciences Pub Date : 2021-08-30 DOI:10.1108/ijqss-07-2021-0101

T. Salimova, Su Mi Dahlgaard-Park, L. Biryukova, Julia R. Palkina, N. Vatolkina

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引用次数: 1

Abstract

Purpose The purpose of this paper is to review the Russian Federation Government Quality Award (RFGQA) over its 25-year existence. Design/methodology/approach This paper looks into the evolution, model and key provisions of RFGQA, based on the authors’ long-time experience as an Award assessor. Apart from that, methodologically, this study uses the desktop research method, comparative literature review. Findings The research results show that RFGQA over its 25 years has become the most popular approach to the development of organizational excellence for Russian enterprises and organizations, regardless of the sphere of activity. Research limitations/implications This paper presents the core results of RFGQA’s 25-year existence. The comparison of the current Russian Quality Award model with the new European Foundation for Quality Management model is not analyzed. Originality/value This research paper extends current knowledge of national quality awards and presents an original set of information about RFGQA, its methodology and results.

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俄罗斯政府质量奖:25年来的卓越组织

本文的目的是回顾俄罗斯联邦政府质量奖(RFGQA) 25年来的存在。本文基于作者长期担任评奖员的经验，探讨了RFGQA的演变、模型和关键条款。除此之外，在方法论上，本研究采用桌面研究法、比较文献法。研究结果表明，在过去的25年里，RFGQA已经成为俄罗斯企业和组织发展卓越组织的最流行的方法，无论其活动领域如何。研究局限/启示本文介绍了RFGQA 25年来的核心成果。目前的俄罗斯质量奖模式与新的欧洲质量管理基金会模式的比较没有分析。原创性/价值本研究论文扩展了目前对国家质量奖的了解，并提供了一套关于RFGQA、其方法和结果的原始信息。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Quality and Service Sciences MANAGEMENT-

CiteScore

6.00

自引率

7.70%

发文量

期刊介绍： The International Journal of Quality and Service Sciences seeks to explore various aspects of quality and services as closely interrelated phenomena in the context of ongoing transformation processes of organizations and societies. Thus the journals'' scope is not limited to micro perspectives of organizational and management related issues. It seeks further to explore patterns, behaviors, processes, mechanisms, principles and consequences related to quality and services in a broad range of organizational and social/global processes. These processes embrace cultural, economic, social, environmental and even global dimensions in order to better understand the past, to better diagnose the current situations and hence to design better the future. The journal seeks to embrace a holistic view of quality and service sector management and explicitly promotes the emerging field of ‘quality and service sciences’.The journal is an open forum and one of the main channels for communication of multi- and inter- disciplinary research and practices.