Corporate social responsibility in the wake of COVID-19: multiple cases of social responsibility as an organizational value

IF 3.1 Q2 BUSINESS
J. Ahmed, Q. T. Islam, Asma Ahmed, A. Faroque, M. J. Uddin
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引用次数: 18

Abstract

Purpose Although corporate social responsibility is a well-researched concept, very few studies have studied organizational social responsibility in the face of internal/external crises. Therefore, this paper aims to examine various firms' organizational social responses to COVID-19 as an external crisis, particularly in terms of the way organizations use their resources to address social problems and the real intention behind these, and the changing organizational drivers influencing such behaviors. Design/methodology/approach The authors explore the initiatives of seven organizations from three different industries in several countries and their actions in the wake of the COVID-19 pandemic. A case study approach was taken to collect data and reach a conclusion. A combination of interviews, online communication using semi-structured questionnaires and documentary information available in the public domain was used to collect data and analyze and triangulate the events. Findings Similar internal resources and capacities of the seven organizations resulted in similar responses as they launched proactive initiatives to prepare sanitizers. This research indicates that these organizations pursued other goals besides economic one. When society needed help, these organizations responded quickly, using and reorganizing their resources to assist communities in need. Different organizations from different sectors all behaved in a similar manner, making genuine contributions to the pandemic as each was uniquely capable of doing. These organizations also used their unique capabilities to offer their resources to local communities and governments. Originality/value During the COVID-19 pandemic, efforts by corporate entities to facilitate social reform and recovery have been seen around the globe. The findings could help in understanding the responses of organizations engaging in socially responsible behaviors to overcome external crises. This paper also identifies changing organizational values and their possible impact on society and overall industry philanthropy practices in the future.
新冠肺炎后的企业社会责任:社会责任作为组织价值的多重案例
虽然企业社会责任是一个被广泛研究的概念,但很少有研究研究面对内部/外部危机时的组织社会责任。因此,本文旨在研究不同公司对COVID-19作为外部危机的组织社会反应,特别是组织利用其资源解决社会问题的方式及其背后的真实意图,以及影响此类行为的不断变化的组织驱动因素。设计/方法/方法作者探讨了来自几个国家三个不同行业的七个组织的倡议及其在COVID-19大流行后的行动。采用个案研究法收集数据并得出结论。访谈、使用半结构化问卷的在线交流以及公共领域的文献信息相结合,用于收集数据、分析和三角测量事件。调查结果:7个组织的内部资源和能力相似,在它们主动发起准备消毒液的行动时,产生了相似的反应。这一研究表明,这些组织追求的是经济目标之外的其他目标。当社会需要帮助时,这些组织迅速反应,利用和重组他们的资源来帮助有需要的社区。来自不同部门的不同组织都以类似的方式行事,以各自独特的能力为防治这一流行病作出了真正的贡献。这些组织还利用其独特的能力向当地社区和政府提供资源。在2019冠状病毒病大流行期间,全球各地都看到企业实体为促进社会改革和复苏所做的努力。研究结果有助于理解从事社会责任行为的组织克服外部危机的反应。本文还确定了组织价值观的变化及其对未来社会和整个行业慈善实践的可能影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
5.60
自引率
18.80%
发文量
35
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