Is digitalisation of public health and social welfare services reinforcing social exclusion? The case of Russian-speaking older migrants in Finland

IF 2.3 2区社会学 Q1 SOCIAL ISSUES

Critical Social Policy Pub Date : 2022-07-03 DOI:10.1177/02610183221105035

U. Buchert, L. Kemppainen, Antero Olakivi, S. Wrede, A. Kouvonen

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引用次数: 5

Abstract

Governments are rapidly digitalising public services to increase cost-effectiveness of the public sector. This study examines older migrants’ use of digital public health and social welfare services from the perspective of social exclusion. The study uses a mixed methods approach, drawing on representative survey data of Russian-speaking migrants in Finland and qualitative interviews with third-sector representatives who assist Russian-speaking migrants with digital service use. Our quantitative results show that a sizeable proportion of Russian-speaking older adults are excluded from digital services. In particular, those with lower socio-economic status, poor local language skills and without Finnish education are at higher risk of exclusion. Our qualitative results describe the multiple ways the exclusion from digital services intersects with other disadvantages in the everyday lives of Russian-speaking older adults. We argue that digitalisation of these services may foster social exclusion and endanger the realisation of these people's social rights.

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公共卫生和社会福利服务的数字化是否加剧了社会排斥?芬兰讲俄语的老年移民的案例

各国政府正在迅速将公共服务数字化，以提高公共部门的成本效益。这项研究从社会排斥的角度考察了老年移民对数字公共卫生和社会福利服务的使用。该研究采用了混合方法，利用了芬兰讲俄语移民的代表性调查数据，并对帮助讲俄语移民使用数字服务的第三部门代表进行了定性采访。我们的定量结果显示，相当一部分讲俄语的老年人被排除在数字服务之外。特别是那些社会经济地位较低、当地语言技能较差、没有受过芬兰语教育的人被排斥的风险更高。我们的定性结果描述了在讲俄语的老年人的日常生活中，被排除在数字服务之外与其他不利因素交叉的多种方式。我们认为，这些服务的数字化可能会助长社会排斥，并危及这些人社会权利的实现。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Critical Social Policy Multiple-

CiteScore

4.70

自引率

8.70%

发文量

期刊介绍： Critical Social Policy provides a forum for advocacy, analysis and debate on social policy issues. We publish critical perspectives which: ·acknowledge and reflect upon differences in political, economic, social and cultural power and upon the diversity of cultures and movements shaping social policy; ·re-think conventional approaches to securing rights, meeting needs and challenging inequalities and injustices; ·include perspectives, analyses and concerns of people and groups whose voices are unheard or underrepresented in policy-making; ·reflect lived experiences of users of existing benefits and services;