The effect of work motivation on employee performance: Empirical evidence from 4-star hotels in Mongolia

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2020-05-13 DOI:10.1080/15332845.2020.1763766

G. Chien, I. Mao, Enkhzaya Nergui, Wanching Chang

引用次数: 43

Abstract

Abstract This study provided empirical evidence for workforce motivation being viewed as a prime business strategy. The positive effects of work motivation upon performance were indicated by responses gathered from 398 employees working in 4-star hotels in Mongolia. Five work motivators and their influence upon employee performance were examined: financial motivation, external self-concept, enjoyment of work, internal self-concept and goal internalization. Three work motivators were found to effectively improve employee performance. The unique Mongolian context for this study can be added to the extensive body of workplace motivation literature. This study suggests that motivation is a fundamental business strategic priority.

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工作动机对员工绩效的影响:来自蒙古四星级酒店的实证证据

摘要本研究为员工激励被视为主要商业策略提供了实证证据。来自蒙古四星级酒店398名员工的回复表明，工作动机对绩效有积极影响。考察了五种工作激励因素及其对员工绩效的影响：财务激励、外部自我概念、工作乐趣、内部自我概念和目标内化。发现了三种有效提高员工绩效的工作激励因素。这项研究的独特蒙古背景可以添加到大量的工作动机文献中。这项研究表明，激励是一项基本的商业战略优先事项。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement