Examination of importance and range of comprehensive service for refrigerated containers in seaports

IF 0.3 Q4 MANAGEMENT

International Journal of Applied Management Science Pub Date : 2018-02-28 DOI:10.1504/IJAMS.2018.10010962

L. Filina-Dawidowicz, T. Gajewska

{"title":"Examination of importance and range of comprehensive service for refrigerated containers in seaports","authors":"L. Filina-Dawidowicz, T. Gajewska","doi":"10.1504/IJAMS.2018.10010962","DOIUrl":null,"url":null,"abstract":"The article concerns the problems of comprehensive service for refrigerated cargo performed at maritime container terminals. It aims to determine the services range forming the comprehensive service of refrigerated containers in seaports and to examine the opinion of container terminals on customer satisfaction with the complexity of handling refrigerated containers. An approach to assess the customer satisfaction with the complexity of handling refrigerated containers has been proposed. The results of the survey conducted at five Polish maritime container terminals have been analysed. The research revealed that according to the seaports opinion the comprehensive service is important for their customers. The high-level customer satisfaction and shorter service time are the main benefits of service. The importance rating for services groups within comprehensive service of analysed cargo has been analysed. It was stated that seaports need to strengthen the implementation of logistic services group for refrigerated containers under their comprehensive service.","PeriodicalId":38716,"journal":{"name":"International Journal of Applied Management Science","volume":"10 1","pages":"26-43"},"PeriodicalIF":0.3000,"publicationDate":"2018-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"6","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Applied Management Science","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1504/IJAMS.2018.10010962","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"MANAGEMENT","Score":null,"Total":0}

引用次数: 6

Abstract

The article concerns the problems of comprehensive service for refrigerated cargo performed at maritime container terminals. It aims to determine the services range forming the comprehensive service of refrigerated containers in seaports and to examine the opinion of container terminals on customer satisfaction with the complexity of handling refrigerated containers. An approach to assess the customer satisfaction with the complexity of handling refrigerated containers has been proposed. The results of the survey conducted at five Polish maritime container terminals have been analysed. The research revealed that according to the seaports opinion the comprehensive service is important for their customers. The high-level customer satisfaction and shorter service time are the main benefits of service. The importance rating for services groups within comprehensive service of analysed cargo has been analysed. It was stated that seaports need to strengthen the implementation of logistic services group for refrigerated containers under their comprehensive service.

查看原文本刊更多论文

港口冷藏集装箱综合服务的重要性和范围审查

本文就海运集装箱码头冷藏货物综合服务存在的问题进行了探讨。旨在确定海港冷藏集装箱综合服务的服务范围，并调查集装箱码头对冷藏集装箱处理复杂性对客户满意度的意见。提出了一种评估顾客对冷藏集装箱处理复杂性满意度的方法。对在波兰五个海运集装箱码头进行的调查结果进行了分析。研究显示，根据海港的意见，综合服务对他们的客户很重要。高水平的客户满意度和较短的服务时间是服务的主要好处。分析了分析货物综合服务中各服务组的重要性等级。报告指出，港口需要加强实施冷藏集装箱综合服务下的物流服务群。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

International Journal of Applied Management Science Business, Management and Accounting-Strategy and Management

CiteScore

1.20

自引率

0.00%

发文量