Technical Issues: Creating a Troubleshooting System with Microsoft Outlook

Q3 Social Sciences

Internet Reference Services Quarterly Pub Date : 2023-05-10 DOI:10.1080/10875301.2023.2212263

David Leffler

引用次数: 0

Abstract

Abstract As electronic resources routinely account for a sizable portion of library budgets, electronic resources librarians are under increasing pressure to ensure constant access to these resources. Therefore, developing troubleshooting skills and resources is critical for maintaining electronic access for patrons. This article emphasizes the significance of troubleshooting in electronic resources librarianship by highlighting articles on troubleshooting, the NASIG Core Competencies, and the subsequent need for troubleshooting systems that integrate with email. Therefore, this article details how to create an Outlook-Based Troubleshooting System to assist electronic resources librarians in efficiently resolving access issues.

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技术问题：使用Microsoft Outlook创建疑难解答系统

由于电子资源通常占图书馆预算的相当大一部分，电子资源馆员面临着越来越大的压力，以确保这些资源的持续访问。因此，开发故障排除技能和资源对于维护用户的电子访问至关重要。本文通过重点介绍有关故障排除、NASIG核心竞争力以及随后对与电子邮件集成的系统进行故障排除的需求的文章，强调了电子资源图书馆中故障排除的重要性。因此，本文详细介绍了如何创建一个基于outlook的故障排除系统，以帮助电子资源图书管理员有效地解决访问问题。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Internet Reference Services Quarterly Social Sciences-Library and Information Sciences

CiteScore

2.40

自引率

0.00%

发文量

期刊介绍： Internet Reference Services Quarterly tackles the tough job of keeping librarians up to date with the latest developments in Internet referencing and librarianship. This peer-reviewed quarterly journal is designed to function as a comprehensive information source librarians can turn to and count on for keeping up-to-date on emerging technological innovations, while emphasizing theoretical, research, and practical applications of Internet-related information services, sources, and resources. Librarians from any size or type of library in any discipline get the knowledge needed on how to best improve service through one of the most powerful reference tools available on the Internet.