Knowledge management in industry 4.0 environment for sustainable competitive advantage: a strategic framework

IF 3.2 4区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Knowledge Management Research & Practice Pub Date : 2022-11-02 DOI:10.1080/14778238.2022.2144512

Ayush Gupta, Rajesh Kr Singh, Sachin S. Kamble, Ruchi Mishra

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引用次数: 4

Abstract

ABSTRACT Knowledge is an intangible asset that can increase employees’ and organisation’s effectiveness. Limited research has been done to upgrade existing knowledge management systems in the Industry 4.0 environment. Hence, this study identifies thirteen critical factors for developing a knowledge management system in Industry 4.0 environment. Interpretive Structural Modelling (ISM) is utilised to develop the structural relationships among these factors. Finally, fuzzy MICAMC is used to categorise the factors based on driving-dependence value. The results reveal the direct and indirect effects of these factors in developing a KM system in the digital age. Findings suggest that top management support, development of knowledge management strategy, knowledge friendly culture, creation and maintenance of digital infrastructure, and employees training are the major drivers for developing a KM system in Industry 4.0 environment. Organizations can use the proposed framework to prioritise their actions to develop a KM system in the Industry 4.0 environment.

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工业4.0环境下的知识管理实现可持续竞争优势：一个战略框架

摘要知识是一种无形资产，可以提高员工和组织的效率。在工业4.0环境下升级现有知识管理系统的研究有限。因此，本研究确定了在工业4.0环境中开发知识管理系统的十三个关键因素。解释性结构建模（ISM）用于开发这些因素之间的结构关系。最后，使用模糊MICAMC对基于驾驶依赖值的因素进行分类。研究结果揭示了这些因素对数字时代知识管理系统开发的直接和间接影响。研究结果表明，高层管理人员的支持、知识管理战略的制定、知识友好型文化、数字基础设施的创建和维护以及员工培训是在工业4.0环境中开发知识管理系统的主要驱动力。组织可以使用拟议的框架来优先考虑其在工业4.0环境中开发知识管理系统的行动。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Knowledge Management Research & Practice Multiple-

CiteScore

7.00

自引率

15.60%

发文量

期刊介绍： Knowledge management is a term that has worked its way into the mainstream of both academic and business arenas since it was first coined in the 1980s. Interest has increased rapidly during the last decade and shows no signs of abating. The current state of the knowledge management field is that it encompasses four overlapping areas: •Managing knowledge (creating/acquiring, sharing, retaining, storing, using, updating, retiring) •Organisational learning •Intellectual capital •Knowledge economics Within (and across) these, knowledge management has to address issues relating to technology, people, culture and systems.