Evaluation of the readiness of a company’s IT department for digital business transformation

Abstract

Evgeniy A. Isaev - Professor, Head of Department of Information Systems and Digital Infrastructure Management, National Research University Higher School of EconomicsAddress: 20, Myasnitskaya Street, Moscow, 101000, Russian FederationE-mail: eisaev@hse.ruNina L. Korovkina - Associate Professor, Department of Information Systems and Digital Infrastructure Management, National Research University Higher School of EconomicsAddress: 20, Myasnitskaya Street, Moscow, 101000, Russian FederationE-mail: nkorovkina@hse.ruMaria S. Tabakova - Graduate of MSc Program, National Research University Higher School of EconomicsAddress: 20, Myasnitskaya Street, Moscow, 101000, Russian FederationE-mail: mstabakova@edu.hse.ru Digital business transformation is a priority for Russian companies in all industries. To develop a company to its full value in the digital environment, it should include an IT department capable of meeting business needs. Evaluation of the current state of the IT department in terms of digital transformation will determine the company’s potential for further development. This article presents a solution to the problem of assessing the IT department’s readiness for digital business transformation by developing a quantitative assessment of the maturity level of the IT department processes for meeting the needs of the enterprise. The approach to solving this problem consists in the joint use of models for assessing the digital maturity of the enterprise as a whole and models for assessing the maturity of the IT department processes and herein is the scientific novelty of the results obtained. At the first stage of the study, based on the analysis of modern information and digital management practices, as well as on the study of approaches to assessing the digital maturity of the enterprise and the processes of the IT department, we developed the requirements for the IT department maturity model of digital business transformation. The study identified the prospects for IT departments that affect its maturity level, developed a model for quantifying each perspective and a model for calculating the minimum level of maturity of the IT department to achieve the expected assessment of the company’s digital maturity. To assess the willingness of IT departments to digitally transform business, a regression equation of IT department maturity level is constructed from the influencing prospects (factors). The results of approbation of the model are presented.