The effect of peer-to-peer recognition systems on helping behavior: The influence of rewards and group affiliation

IF 3.6 2区管理学 Q1 BUSINESS, FINANCE

Accounting Organizations and Society Pub Date : 2023-08-01 DOI:10.1016/j.aos.2023.101454

Paul W. Black

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引用次数: 0

Abstract

Peer recognition systems are an increasingly popular management control tool through which employees can recognize and thank one another. I examine the effectiveness of these systems in motivating employee helping behavior. My theory and experimental findings suggest that group affiliation is a key moderating factor in determining the motivating influence of peer recognition systems. Specifically, I predict and find that the presence of a peer recognition system has a greater positive effect on in-group versus out-group helping. Results suggest this occurs because peer recognition systems, by formalizing the opportunity for social approval, sensitize employees to preexisting social expectations. I also predict that the incremental benefit of adding rewards to a peer recognition system will be greater for out-group versus in-group helping because the rewards will strengthen the perceived value of recognition among out-group members but simply replace in-group members’ social motivation. Statistical support for this prediction is weak, however. My findings provide insight into when peer recognition systems are effective in motivating helping behavior.

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对等识别系统对帮助行为的影响：奖励和群体隶属关系的影响

同伴识别系统是一种越来越流行的管理控制工具，员工可以通过该工具相互识别和感谢。我研究了这些系统在激励员工帮助行为方面的有效性。我的理论和实验结果表明，群体隶属关系是决定同伴识别系统激励影响的关键调节因素。具体来说，我预测并发现，同伴识别系统的存在对团队内的帮助比对团队外的帮助有更大的积极影响。结果表明，之所以会出现这种情况，是因为同行认可系统通过正式化社会认可的机会，使员工对先前存在的社会期望敏感。我还预测，在同伴识别系统中添加奖励对团队外帮助的增量收益将大于团队内帮助，因为奖励将增强团队外成员对识别的感知价值，但只是取代团队内成员的社会动机。然而，对这一预测的统计支持很弱。我的研究结果为同伴识别系统在激励帮助行为方面何时有效提供了见解。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Accounting Organizations and Society BUSINESS, FINANCE-

CiteScore

7.80

自引率

6.40%

发文量

期刊介绍： Accounting, Organizations & Society is a major international journal concerned with all aspects of the relationship between accounting and human behaviour, organizational structures and processes, and the changing social and political environment of the enterprise.