Assessing the accessibility of healthcare websites for disabled users: A case study of COVID-19 pandemic websites

IF 0.7 Q4 REHABILITATION

Technology and Disability Pub Date : 2023-05-18 DOI:10.3233/tad-221509

Diksha Dani, Gaurav Agrawal

引用次数: 0

Abstract

BACKGROUND: The recent COVID-19 pandemic like situation has killed a large numbers of people and caused havoc across the world. With the aim of providing the COVID-19 related updated information about facilities, availability, utilization of COVID-19 related resources like vaccines, hospitals, beds, oxygen to the people and preventing its surge, many websites were developed for health guidance to the general masses. OBJECTIVE: The objective of this paper is to investigate the accessibility and usability of websites providing COVID-19 information in India. METHODS: This study evaluates the 38 websites providing COVID-19 information in India using automated tools. RESULTS: It was found that digital healthcare information is far from accessibility conformance and none of the websites conformed to web content accessibility guidelines (WCAG) 2.0 completely. The website adhered to understandability with average errors of 2.8 while less compliant to perceivability with average errors of 30.5. It was also found that most of the websites were mobile friendly.

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评估残疾用户医疗保健网站的可访问性：新冠肺炎大流行网站的案例研究

背景:最近发生的类似COVID-19大流行的疫情已造成大量人员死亡，并在全球范围内造成严重破坏。为了向人民群众提供与新冠肺炎相关的设施、疫苗、医院、床位、氧气等相关资源的可用性、利用情况等最新信息，防止疫情激增，我们开发了许多网站，为广大群众提供健康指导。目的:本文的目的是调查印度提供COVID-19信息的网站的可访问性和可用性。方法:本研究使用自动化工具对印度38个提供COVID-19信息的网站进行评估。结果:发现数字医疗信息的可访问性远未达到可访问性一致性，没有一个网站完全符合web内容可访问性指南(WCAG) 2.0。网站遵循可理解性，平均错误为2.8，而不遵循可感知性，平均错误为30.5。我们还发现，大多数网站都是移动友好的。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Technology and Disability Medicine-Rehabilitation

CiteScore

1.40

自引率

20.00%

发文量

期刊介绍： Technology and Disability communicates knowledge about the field of assistive technology devices and services, within the context of the lives of end users - persons with disabilities and their family members. While the topics are technical in nature, the articles are written for broad comprehension despite the reader"s education or training. Technology and Disability"s contents cover research and development efforts, education and training programs, service and policy activities and consumer experiences. - The term Technology refers to assistive devices and services. - The term Disability refers to both permanent and temporary functional limitations experienced by people of any age within any circumstance.