It's not all just tit-for-tat: the impact of relational identification on subordinate's attitudes and interpersonal citizenship behavior

IF 3.1 4区管理学 Q2 MANAGEMENT

Journal of Management & Organization Pub Date : 2022-01-19 DOI:10.1017/jmo.2021.61

David M. Sluss, Danielle Cooper, Daniel L. Morrell, Bryant S. Thompson

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Abstract

We explore how relational identification (RI) complements the influence of relational exchange within work role-relationships. In two temporally-lagged studies, we examine the contribution of RI, after accounting for relational exchange quality (REQ), in predicting organizationally-relevant behaviors and attitudes – namely, (1) interpersonal citizenship behaviors (ICBs; person-focused and task-focused), (2) job satisfaction, and (3) affective organizational commitment. Across samples of ‘non-professional’ (N = 152) and ‘professional’ (N = 197) employees, we found that RI (after accounting for REQ) significantly predicted outcomes. Indeed, we found RI to be the only predictor (after accounting for REQ) with affective commitment (‘non-professional’ sample only), person-focused ICBs (both samples), and task-focused ICBs (both samples). We discuss potential approaches for better specifying both identification and exchange as well as their unique and interactive effects within work role-relationships as well as managerial implications, limitations, and future research directions.

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关系认同对下属态度和人际公民行为的影响并不是以牙还牙的

我们探讨了关系识别（RI）如何在工作-角色关系中补充关系交换的影响。在两项时间滞后的研究中，我们检验了在考虑关系交换质量（REQ）后，RI在预测组织相关行为和态度方面的贡献，即（1）人际公民行为（ICBs；以人为中心和以任务为中心），（2）工作满意度，和（3）情感组织承诺。在“非专业”（N=152）和“专业”（N=197）员工的样本中，我们发现RI（在考虑REQ后）显著预测了结果。事实上，我们发现RI是唯一具有情感承诺（仅限“非专业”样本）、以人为中心的ICB（两个样本）和以任务为中心的ICBs（两个样品）的预测因子（在考虑REQ后）。我们讨论了更好地说明身份识别和交流的潜在方法，以及它们在工作角色关系中的独特和互动影响，以及管理含义、局限性和未来的研究方向。

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来源期刊

Journal of Management & Organization MANAGEMENT-

CiteScore

6.60

自引率

9.10%

发文量

期刊介绍： The Journal of Management & Organization is an international peer-reviewed journal from eContent, in association with ANZAM. It provides global perspectives on management and organization of benefit to scholars, educators, students, practitioners, policy-makers and consultants worldwide. In one forum, Journal of Management & Organization covers: •Qualitative and quantitative empirical research articles •Theoretical and conceptual articles •Literature reviews - including those from theses •Articles on management education and learning •Practitioner perspectives and case studies •Methodological advances - including those from theses