Interactive voice response technology: a tool for improving healthcare.

NI 2012 : 11th International Congress on Nursing Informatics, June 23-27, 2012, Montreal, Canada. International Congress in Nursing Informatics (11th : 2012 : Montreal, Quebec) Pub Date : 2012-06-23 eCollection Date: 2012-01-01

Margaret Ross Kraft, Ida Androwich

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Abstract

The integration of telephony with computers has created interactive voice response technology that has begun to have many applications for healthcare. This technology has to turned touch-tone phones into virtual computer terminals. A number of IVRT applications have been developed with nursing involvement. Research on IVRT use shows major applications dealing with chronic disease management, medication management and the care of special populations.. It will be up to Nurse Informaticists to develop and test creative uses for IVRT that will both leverage technology and improve patient care. Use of the IVRT provides opportunities to educate as well as to monitor individuals on their self-management behaviors. As an understanding of the uses of IVRT in patient care grows, it will offer added value to healthcare services.

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交互式语音应答技术:改善医疗保健的工具。

电话与计算机的集成创造了交互式语音应答技术，该技术已开始在医疗保健领域有许多应用。这项技术必须把按键式电话变成虚拟计算机终端。许多IVRT应用已经开发与护理的参与。对IVRT使用的研究表明，主要应用于慢性疾病管理、药物管理和特殊人群的护理。这将取决于护士信息学家开发和测试IVRT的创造性用途，这将既利用技术又改善患者护理。使用IVRT提供了教育和监测个人自我管理行为的机会。随着对IVRT在患者护理中的应用的理解的增长，它将为医疗保健服务提供附加价值。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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NI 2012 : 11th International Congress on Nursing Informatics, June 23-27, 2012, Montreal, Canada. International Congress in Nursing Informatics (11th : 2012 : Montreal, Quebec)

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