Ongoing data monitoring, accountability as important as reengineering itself.

Abstract

After your reengineering success: Don't just sit there! What happens after a process redesign program ends can be just as important as the reengineering effort itself. Just ask officials at this New Jersey facility. Despite a whopping $4 million in savings derived from a major redesign of patient care service delivery, administrators and managers are working just as hard at keeping everyone on their toes with an ongoing monitoring and accountability process. Learn how important those efforts can be to ensuring continued success long after the formal reengineering process is completed.