Une exploration clinique des conflits de valeurs au sein d’une entreprise avec délégation de service public

Abstract

The aim of this intervention-research is to investigate the experience of value conflicts among employees and managers in a company delegated to provide a public service. It falls within the field of clinic of activity and follows a clinical approach. The analysis shows a conflict of values centred on hindered work quality among agents and first-level managers. For sector managers, the analysis suggests episodic ethical conflicts and reveals the implementation of actions to maintain the power to act.