Understanding the risks: Health and safety challenges for food delivery couriers

IF 4.4 2区工程技术 Q2 BUSINESS

Research in Transportation Business and Management Pub Date : 2025-06-19 DOI:10.1016/j.rtbm.2025.101441

Chao-Hung Chiang, Kuo-Cheng Chung

引用次数: 0

Abstract

The rapid growth of e-commerce has led to a corresponding increase in consumer demand for convenient and efficient delivery services, driving the continuous expansion of the delivery market. This paper employs an empirical analysis using SPSS 25 and Smart PLS 4.0 to examine the relationship between food delivery couriers' perceived safety, perceived risk, and safety performance. It aims to address food delivery couriers' safety concerns in high-risk work environments, particularly within the informal gig economy, where couriers are exposed to higher risks and platforms and managers fail to provide adequate support. The findings reveal that perceived risk is negatively associated with safety climate, while perceived safety is positively linked to safety climate. Moreover, perceived safety positively impacts safety climate, which, in turn, positively influences safety performance.

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了解风险：食品快递员面临的健康和安全挑战

电子商务的快速发展，使得消费者对便捷、高效的快递服务需求相应增加，带动了快递市场的不断扩大。本文采用SPSS 25和Smart PLS 4.0进行实证分析，检验了外卖快递员感知安全、感知风险和安全绩效之间的关系。它旨在解决外卖快递员在高风险工作环境中的安全问题，特别是在非正式的零工经济中，快递员面临更高的风险，平台和管理人员无法提供足够的支持。研究发现，感知风险与安全气候呈负相关，而感知安全与安全气候呈正相关。此外，感知安全正向影响安全气候，而安全气候又正向影响安全绩效。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Research in Transportation Business and Management Multiple-

CiteScore

7.10

自引率

8.30%

发文量

175

期刊介绍： Research in Transportation Business & Management (RTBM) will publish research on international aspects of transport management such as business strategy, communication, sustainability, finance, human resource management, law, logistics, marketing, franchising, privatisation and commercialisation. Research in Transportation Business & Management welcomes proposals for themed volumes from scholars in management, in relation to all modes of transport. Issues should be cross-disciplinary for one mode or single-disciplinary for all modes. We are keen to receive proposals that combine and integrate theories and concepts that are taken from or can be traced to origins in different disciplines or lessons learned from different modes and approaches to the topic. By facilitating the development of interdisciplinary or intermodal concepts, theories and ideas, and by synthesizing these for the journal''s audience, we seek to contribute to both scholarly advancement of knowledge and the state of managerial practice. Potential volume themes include: -Sustainability and Transportation Management- Transport Management and the Reduction of Transport''s Carbon Footprint- Marketing Transport/Branding Transportation- Benchmarking, Performance Measurement and Best Practices in Transport Operations- Franchising, Concessions and Alternate Governance Mechanisms for Transport Organisations- Logistics and the Integration of Transportation into Freight Supply Chains- Risk Management (or Asset Management or Transportation Finance or ...): Lessons from Multiple Modes- Engaging the Stakeholder in Transportation Governance- Reliability in the Freight Sector