Managerial practices shaping the transformation towards artificial intelligence-enabled product–service systems

IF 9.8 1区工程技术 Q1 ENGINEERING, INDUSTRIAL

International Journal of Production Economics Pub Date : 2025-05-01 DOI:10.1016/j.ijpe.2025.109658

Marko Kohtamäki , Thomas Brekke , Rimsha Naeem , David Sjödin , Vinit Parida

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引用次数: 0

Abstract

This study explores the management of the emergence of artificial intelligence (AI)-enabled product–service systems (PSS) that facilitate a manufacturer's transition toward autonomous solutions. We use a case study involving a leading manufacturer actively developing autonomous and integrated solutions while incorporating AI into product–service systems (PSS) from 2015 to 2022. The study contributes to the digital servitization literature in two ways. First, the study merges AI into product–service systems through a multi-layered path model, which includes layers such as AI-enabled PSS, AI-related PSS technologies, and AI-related PSS ecosystem partnerships. Second, the study identifies managerial practices of strategizing, evangelizing, and routinizing to create AI-enabled PSS, providing guidance for managers planning to merge AI into their product–service systems. The study outlines a research agenda for future AI-enabled PSS. Additionally, it gives managers a framework to understand how to pursue the transition journey.

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管理实践塑造了向支持人工智能的产品服务系统的转变

本研究探讨了人工智能（AI）支持的产品服务系统（PSS）的出现，促进制造商向自主解决方案过渡的管理。我们使用了一个案例研究，涉及一家领先的制造商在2015年至2022年期间积极开发自主和集成解决方案，同时将人工智能纳入产品服务系统（PSS）。该研究在两个方面为数字服务化文献做出了贡献。首先，该研究通过多层路径模型将人工智能融入产品服务系统，该模型包括人工智能支持的PSS、人工智能相关的PSS技术和人工智能相关的PSS生态系统合作伙伴关系等层。其次，该研究确定了战略制定、宣传和常规化的管理实践，以创建支持人工智能的PSS，为计划将人工智能融入其产品服务系统的管理人员提供指导。该研究概述了未来人工智能支持的PSS的研究议程。此外，它还为管理人员提供了一个框架，以了解如何进行转型之旅。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Production Economics 管理科学-工程：工业

CiteScore

21.40

自引率

7.50%

发文量

266

审稿时长

52 days

期刊介绍： The International Journal of Production Economics focuses on the interface between engineering and management. It covers all aspects of manufacturing and process industries, as well as production in general. The journal is interdisciplinary, considering activities throughout the product life cycle and material flow cycle. It aims to disseminate knowledge for improving industrial practice and strengthening the theoretical base for decision making. The journal serves as a forum for exchanging ideas and presenting new developments in theory and application, combining academic standards with practical value for industrial applications.