Speciesism toward AI: The mechanism of AI affection expression on user satisfaction

IF 8.2 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information & Management Pub Date : 2025-04-02 DOI:10.1016/j.im.2025.104145

Aihui Chen , Yunshuang Yu , Yaobin Lu

引用次数: 0

Abstract

Evaluations of AI services may be adversely influenced by speciesism due to AI's distinctiveness from humans. We conducted four studies to investigate the impact of speciesism on AI evaluations. Our findings suggest that AI's capacity for affection expression (AE) increases people's satisfaction with AI services by reducing their speciesism toward AI. Additionally, we found that the influence of speciesism on AI satisfaction is moderated by the type of task. This study offers novel recommendations for AI service providers and designers.

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人工智能的物种主义：人工智能情感表达对用户满意度的影响机制

由于人工智能与人类的独特性，对人工智能服务的评估可能会受到物种歧视的不利影响。我们进行了四项研究，以调查物种歧视对人工智能评估的影响。我们的研究结果表明，人工智能的情感表达能力（AE）通过减少人们对人工智能的物种歧视，提高了人们对人工智能服务的满意度。此外，我们发现物种歧视对人工智能满意度的影响受到任务类型的调节。本研究为人工智能服务提供商和设计人员提供了新颖的建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Information & Management 工程技术-计算机：信息系统

CiteScore

17.90

自引率

6.10%

发文量

123

审稿时长

1 months

期刊介绍： Information & Management is a publication that caters to researchers in the field of information systems as well as managers, professionals, administrators, and senior executives involved in designing, implementing, and managing Information Systems Applications.