Factors influencing sustainable E-participation in public service delivery: A case of rail infrastructure project.

IF 3.4 3区综合性期刊 Q1 MULTIDISCIPLINARY SCIENCES

Heliyon Pub Date : 2025-02-17 eCollection Date: 2025-02-28 DOI:10.1016/j.heliyon.2025.e42715

Rajesh R Pai, Sreejith Alathur

{"title":"Factors influencing sustainable E-participation in public service delivery: A case of rail infrastructure project.","authors":"Rajesh R Pai, Sreejith Alathur","doi":"10.1016/j.heliyon.2025.e42715","DOIUrl":null,"url":null,"abstract":"<p><p>This research aims to analysis factors influencing sustainable e-participation in development projects. The case of a semi-high-speed rail infrastructure project in a south Indian state is examined in this paper. The analysis considers e-participation-related social media content and news items from 2017 to 2022. Results reveal development themes and campaign strategies influence long-term e-participation. The findings demonstrate that government social media initiatives significantly influence knowledge generation in development projects and thus better-informed e-participation. The growing information-seeking culture among e-participants, on the other hand, compels for knowledge resources and the readiness of the initiators to divulge suitable decisions to meet citizens' requirements. Current research is limited by its concentration on a rail project. The moderators are expected to construct campaign event plans and involve rail initiatives to enable sustainable e-participation. Unlike previous studies that focused on the delays due to e-participation, the current research portrays the improvement of public service delivery.</p>","PeriodicalId":12894,"journal":{"name":"Heliyon","volume":"11 4","pages":"e42715"},"PeriodicalIF":3.4000,"publicationDate":"2025-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11904577/pdf/","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Heliyon","FirstCategoryId":"103","ListUrlMain":"https://doi.org/10.1016/j.heliyon.2025.e42715","RegionNum":3,"RegionCategory":"综合性期刊","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"2025/2/28 0:00:00","PubModel":"eCollection","JCR":"Q1","JCRName":"MULTIDISCIPLINARY SCIENCES","Score":null,"Total":0}

引用次数: 0

Abstract

This research aims to analysis factors influencing sustainable e-participation in development projects. The case of a semi-high-speed rail infrastructure project in a south Indian state is examined in this paper. The analysis considers e-participation-related social media content and news items from 2017 to 2022. Results reveal development themes and campaign strategies influence long-term e-participation. The findings demonstrate that government social media initiatives significantly influence knowledge generation in development projects and thus better-informed e-participation. The growing information-seeking culture among e-participants, on the other hand, compels for knowledge resources and the readiness of the initiators to divulge suitable decisions to meet citizens' requirements. Current research is limited by its concentration on a rail project. The moderators are expected to construct campaign event plans and involve rail initiatives to enable sustainable e-participation. Unlike previous studies that focused on the delays due to e-participation, the current research portrays the improvement of public service delivery.

查看原文本刊更多论文

求助全文

约1分钟内获得全文求助全文

来源期刊

Heliyon MULTIDISCIPLINARY SCIENCES-

CiteScore

4.50

自引率

2.50%

发文量

2793

期刊介绍： Heliyon is an all-science, open access journal that is part of the Cell Press family. Any paper reporting scientifically accurate and valuable research, which adheres to accepted ethical and scientific publishing standards, will be considered for publication. Our growing team of dedicated section editors, along with our in-house team, handle your paper and manage the publication process end-to-end, giving your research the editorial support it deserves.