Digitalization, innovation, sustainability and performance: A causal analysis applied to tourism MSMEs

IF 4.2 Q2 MANAGEMENT

International Journal of Innovation Studies Pub Date : 2024-12-13 DOI:10.1016/j.ijis.2024.12.001

Alexander Zuñiga-Collazos , Edgar Julian Galvez-Albarracin , Francisney Vera-Jaramillo , Lida Valentina Patiño-Giraldo

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Abstract

Given a situation of moderate instability in Colombia's tourism, a sector of high importance for the development of this country, it is relevant to analyze the factors that could be influencing the performance of its Micro, Small and Medium Enterprises (MSMEs). For this purpose, in 2022, 364 of these organizations were surveyed. Among the findings obtained through the structural modeling technique, it can be highlighted that, although the positive influence of digitalization on performance was not confirmed, its effect on innovation was validated. Likewise, environmental management and innovation showed a positive influence on business sustainability. It is concluded that supporting digital transformation and promoting innovative and environmental practices is crucial to improving performance and sustainability in tourism MSMEs. However, these companies will face barriers that could hinder their performance, such as resource limitations and organizational capabilities.

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数字化、创新、可持续性与绩效：基于旅游业中小微企业的因果分析

鉴于哥伦比亚旅游业（对该国的发展具有高度重要性的部门）的不稳定局势，分析可能影响其微型、小型和中型企业（MSMEs）绩效的因素是相关的。为此，在2022年，364个组织接受了调查。在通过结构建模技术获得的研究结果中，可以强调的是，尽管数字化对绩效的积极影响尚未得到证实，但其对创新的影响得到了验证。同样，环境管理和创新对企业的可持续性也有积极的影响。结论是，支持数字化转型、促进创新和环保实践对于提高旅游业中小微企业的绩效和可持续性至关重要。然而，这些公司将面临可能阻碍其绩效的障碍，例如资源限制和组织能力。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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