Total fulfillment management: principles, practices and use cases

Abstract

This study presents a novel framework called Total Fulfillment Management (TFM), which integrates inbound warehousing and outbound transportation operations into a unified system. TFM draws inspiration from the time-tested philosophies of Total Quality Management and Just-In-Time production, adapting these principles to the modern logistics context. This paper introduces the Fulfillment Synchronization Strategy (FSS) as the operational core of TFM, designed to optimize internal and external resources and improve operational efficiency through real-time data-driven, synchronized decision-making. Within the FSS, a total of nine synchronization practices are defined. Through the integration of emerging technologies like AI, machine learning, IoT, and blockchain, TFM offers a holistic system approach for businesses seeking to enhance their fulfillment operations. Key research avenues and use cases highlight the potential impact of TFM on the evolving logistics landscape.