Sense and Action: Organizational Reactions in Extreme Crisis: A Survey With Brazilian Executives

IF 2.6 3区管理学 Q3 MANAGEMENT

Journal of Contingencies and Crisis Management Pub Date : 2024-12-15 DOI:10.1111/1468-5973.70010

Rosileia Milagres, Maria Elisa Brandão Bernardes, Rodrigo Baroni de Carvalho

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引用次数: 0

Abstract

The objective of the paper is to analyse the actors' perception regarding how organizational actors lead the reaction of their companies to crises, changing or not their routines accordingly. The paper contributes to enlarging the understanding of crisis management by an original perspective of phenomenon evaluation based on the junction of two literature fields: sensemaking and routines, considering the organizational context that impacts crisis management. A survey of 128 company executives from different industries in Brazil was developed to identify how their companies dealt with the COVID-19 crisis, considering sensemaking, routines and the organizational context. The results unveiled a significant and positive influence of sensemaking and organizational context on the crisis reaction, but not on the deliberated mobilization of the routines, emphasizing improvisation and trial-and-error. The results reinforce fast sensemaking attitudes yielding direct implementation to test the new routines, correcting course of action promptly.

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理智与行动：极端危机中的组织反应：巴西高管调查

本文的目的是分析参与者对组织参与者如何导致公司对危机的反应的看法，相应地改变或不改变他们的惯例。本文基于语义和惯例两个文献领域的结合，从现象评价的角度出发，考虑影响危机管理的组织情境，有助于扩大对危机管理的理解。对来自巴西不同行业的128名公司高管进行了调查，以确定他们的公司如何应对COVID-19危机，考虑到意义、惯例和组织背景。结果显示，意义建构和组织情境对危机反应有显著的积极影响，但对例行程序的刻意动员没有影响，强调即兴和试错。结果加强了快速意义的态度，产生了直接实施测试新例程，及时纠正行动过程。

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来源期刊

Journal of Contingencies and Crisis Management MANAGEMENT-

CiteScore

5.40

自引率

12.90%

发文量

期刊介绍： The Journal of Contingencies and Crisis Management is an invaluable source of information on all aspects of contingency planning, scenario analysis and crisis management in both corporate and public sectors. It focuses on the opportunities and threats facing organizations and presents analysis and case studies of crisis prevention, crisis planning, recovery and turnaround management. With contributions from world-wide sources including corporations, governmental agencies, think tanks and influential academics, this publication provides a vital platform for the exchange of strategic and operational experience, information and knowledge.