Water Industry Communications: Vital Tools to Engage Stakeholders and Build Trust

IF 0.7 4区环境科学与生态学 Q4 ENGINEERING, CIVIL

Journal ‐ American Water Works Association Pub Date : 2024-11-14 DOI:10.1002/awwa.2365

Douglas Shackelford, Monica B. Hoyt, Mandy Cawby, Kelley Dearing Smith

引用次数: 0

Abstract

Advancing a utility's communications assets not only supports its efforts to ensure public trust and comply with regulations but also furthers operational goals.

From a strategic perspective, water utility communications go well beyond reaching customers and stakeholders to unite utility teams and garner industry recognition.

Closing the gap between utilities and their communities, effective communications can help utilities cultivate customer advocates who support water system efforts.

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水行业交流：吸引利益相关者并建立信任的重要工具

推进公用事业的通信资产不仅有助于确保公众信任和遵守法规，还能促进运营目标的实现。从战略角度来看，水务公司的传播不仅能联系客户和利益相关者，还能团结水务公司团队并赢得行业认可。有效的沟通可以缩小公用事业公司与其社区之间的差距，帮助公用事业公司培养支持供水系统工作的客户拥护者。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal ‐ American Water Works Association Multiple-

CiteScore

1.00

自引率

28.60%

发文量

179

审稿时长

4-8 weeks

期刊介绍： Journal AWWA serves as the voice of the water industry and is an authoritative source of information for water professionals and the communities they serve. Journal AWWA provides an international forum for the industry’s thought and practice leaders to share their perspectives and experiences with the goal of continuous improvement of all water systems. Journal AWWA publishes articles about the water industry’s innovations, trends, controversies, and challenges, covering subjects such as public works planning, infrastructure management, human health, environmental protection, finance, and law. Journal AWWA will continue its long history of publishing in-depth and innovative articles on protecting the safety of our water, the reliability and resilience of our water systems, and the health of our environment and communities.