Artificial intelligence through the lens of hospitality employees: A systematic review

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2024-11-07 DOI:10.1016/j.ijhm.2024.103986

Ekta Kumawat , Amit Datta , Catherine Prentice , Rosanna Leung

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引用次数: 0

Abstract

The hospitality industry has undergone a comprehensive transformation with the infusion of artificial intelligence into its processes, but the employees’ adoption of artificial intelligence has been scantly studied. This systematic review comprises 80 empirical articles listed in the Scopus database that study hospitality employees as key participants, which were selected using the PRISMA approach. We used bibliometric analysis to identify the most prominent countries, journals, authors, and keywords and then applied the TCCM framework to gain a deeper understanding. The synthesis draws upon various theories, characteristics, contexts, and methodologies. The prominent antecedents, outcomes, mediators, and moderators are identified while highlighting their linkage. This study will help managers, policymakers, and owners comprehensively understand AI adoption and its impact on hospitality employees. The future research agenda provides theoretical, contextual, empirical, and methodological directions paving the way for hospitality to move toward the achievement of Sustainable Development Goals (SDGs).

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从酒店员工的视角看人工智能：系统回顾

随着人工智能注入酒店业的各个流程，酒店业经历了一场全面变革，但对员工采用人工智能的研究却很少。本系统性综述包括 Scopus 数据库中列出的 80 篇实证文章，这些文章以酒店业员工为主要研究对象，采用 PRISMA 方法进行筛选。我们采用文献计量分析法确定了最重要的国家、期刊、作者和关键词，然后应用 TCCM 框架来加深理解。综述借鉴了各种理论、特点、背景和方法。确定了突出的前因、结果、中介和调节因素，同时强调了它们之间的联系。这项研究将有助于管理者、决策者和业主全面了解人工智能的应用及其对酒店业员工的影响。未来的研究议程提供了理论、背景、经验和方法论方向，为酒店业实现可持续发展目标（SDGs）铺平了道路。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.