How does the service quality in refugee camps, affect the satisfaction of Syrian immigrants?

IF 1.2 3区社会学 Q3 SOCIAL WORK

International Social Work Pub Date : 2024-11-02 DOI:10.1177/00208728241288015

Ahmet Keser, Ahmet Cetindas, Esra Celik

引用次数: 0

Abstract

The immense influx of refugees after the Syrian conflict started in 2011 has rendered Kilis among the provinces hosting the highest number of Syrian asylum seekers in Türkiye. This study examines the effect of the service quality at Kilis’ Elbeyli Temporary Accommodation Center on asylum seekers’ satisfaction. We conducted 320 surveys with Syrian asylum seekers from among the 8008 residents in the Center. After the analysis, it was found that the perceived service quality positively impacted asylum seekers’ satisfaction. The results can contribute to the performance of the social work public officials employed in refugee camps.

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难民营的服务质量如何影响叙利亚移民的满意度？

2011 年叙利亚冲突爆发后，大量难民涌入基利斯，使基利斯成为土耳其接收叙利亚寻求庇护者人数最多的省份之一。本研究探讨了基利斯 Elbeyli 临时收容中心的服务质量对寻求庇护者满意度的影响。我们对该中心 8008 名居民中的叙利亚寻求庇护者进行了 320 次调查。经过分析发现，感知到的服务质量对寻求庇护者的满意度有积极影响。这些结果有助于提高难民营中社会工作公职人员的绩效。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Social Work SOCIAL WORK-

CiteScore

4.70

自引率

9.10%

发文量

期刊介绍： Communicating Knowledge Across the Spectrum International Social Work is a scholarly refereed journal designed to extend knowledge and promote communication in the fields of social development, social welfare and human services. Its major focus is on international themes in the delivery of services, the functions of social work professionals and the education of social workers.