Service Quality in Spectator Sports: A Review and Research Agenda

IF 8.6 2区管理学 Q1 BUSINESS

International Journal of Consumer Studies Pub Date : 2024-10-30 DOI:10.1111/ijcs.13086

Rui Biscaia, Ricardo Filipe Ramos, Masayuki Yoshida, Yukyoum Kim

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引用次数: 0

Abstract

Although service quality in spectator sports has been subject to extensive research, comprehensive studies mapping the intellectual structure and foundations of service quality in spectator sports are scant. The purpose of the current study was to synthesise and analyse the literature on service quality in spectator sports, and set a new research agenda by conducting a hybrid integrated review of the articles between 1996 and 2023. A total of 149 peer-reviewed journal articles were analyzed. First, a bibliometric analysis provided the citation structure and evolution of publications, source impact, most cited articles, most productive authors and associated impact. Then, a framework-based review including the articles' context, theories, type of study, service quality dimensions, spectator outcomes and limitations was conducted to provide a comprehensive overview of the current state of knowledge and identify future research directions. This study contributes to the literature by uncovering the structure and intellectual base of existent research, identifying gaps and suggesting a research agenda to deepen the understanding and management of service quality in spectator sports.

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观众体育运动的服务质量：回顾与研究议程

尽管观众体育运动中的服务质量问题已经得到了广泛的研究，但有关观众体育运动中服务质量的知识结构和基础的综合性研究却很少。本研究的目的是通过对 1996 年至 2023 年间的文章进行混合综合评述，对有关观众体育服务质量的文献进行综合分析，并制定新的研究议程。共分析了 149 篇经同行评审的期刊论文。首先，文献计量学分析提供了出版物的引文结构和演变、来源影响、最常被引用的文章、最有成果的作者和相关影响。然后，对文章的背景、理论、研究类型、服务质量维度、观众结果和局限性进行了基于框架的综述，以全面概述当前的知识状况并确定未来的研究方向。本研究揭示了现有研究的结构和知识基础，找出了差距，并提出了研究议程，以加深对观众体育服务质量的理解和管理，从而为文献研究做出了贡献。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Consumer Studies BUSINESS-

CiteScore

13.60

自引率

23.20%

发文量

119

期刊介绍： The International Journal of Consumer Studies is a scholarly platform for consumer research, welcoming academic and research papers across all realms of consumer studies. Our publication showcases articles of global interest, presenting cutting-edge research from around the world.