Should I stay or should I go?: The impact of socially responsible human resources management practices on hospitality employees

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2024-10-19 DOI:10.1016/j.ijhm.2024.103962

Trishna G. Mistry , Lisa Cain , Seden Dogan , Aysegul Gunduz Songur

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Abstract

This study examined the connection between socially responsible human resource management (SHRHM) strategies and employee outcomes in the hotel industry. Specifically, this study examined the influence of SHRHM on intention to stay and positive word-of-mouth among hospitality employees. PLS-SEM was used to analyze 348 responses from US hospitality employees. The findings of the quantitative study indicated that SHRHM practices are associated with hospitality industry employees' desirable outcomes, including the intention to stay and positive word-of-mouth. Interactional justice and organizational identification were found to mediate these relationships and were underpinned by organizational justice and organizational identification theories, respectively. These findings are significant in light of the post-pandemic labor shortages threatening the hospitality industry. Moreover, the study provides human resources managers with practical recommendations for promoting SHRHM in their respective organizations.

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我该走还是留？具有社会责任感的人力资源管理实践对酒店业员工的影响

本研究探讨了社会责任人力资源管理（SHRHM）战略与酒店业员工成果之间的联系。具体而言，本研究探讨了社会责任人力资源管理对酒店业员工的入住意愿和积极口碑的影响。研究使用 PLS-SEM 分析了 348 份来自美国酒店业员工的回复。定量研究的结果表明，SHRHM 实践与酒店业员工的理想结果相关，包括留下意愿和积极口碑。研究发现，互动公正和组织认同是这些关系的中介，并分别得到了组织公正和组织认同理论的支持。鉴于大流行后劳动力短缺对酒店业的威胁，这些研究结果具有重要意义。此外，本研究还为人力资源管理者在各自组织中推广 SHRHM 提供了实用建议。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.