AI awareness and employee-related outcomes: A systematic review of the hospitality literature and a framework for future research

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2024-10-19 DOI:10.1016/j.ijhm.2024.103973

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引用次数: 0

Abstract

Artificial intelligence (AI) adoption is expected to increase in the hospitality industry due to its efficiency and effectiveness in operations. Despite its immense benefits, AI adoption might lead to adverse employee-related outcomes, such as job replacement threats, job insecurity, and higher turnover. However, the findings from limited research on this phenomenon are inconclusive. This study aims to systematically review the extant literature on the relationship between AI awareness and employee-related outcomes in the hospitality industry. Based on the fundamental theories, central assumptions, and constructs that underpin existing research, we identify the gaps in the existing literature, develop a conceptual framework that holistically explains the relationship between AI awareness and employee-related outcomes, and propose future research directions. The findings make significant contributions to the extant literature and provide hospitality executives with insights to promote increased employee engagement and facilitate positive awareness regarding AI applications in the workplace, ultimately improving employee retention.

查看原文本刊更多论文

人工智能意识与员工相关成果：对酒店业文献的系统回顾和未来研究框架

由于人工智能（AI）在运营中的效率和有效性，预计其在酒店业的应用会越来越多。尽管人工智能具有巨大的优势，但它的采用可能会导致与员工相关的不利结果，如工作替代威胁、工作不安全感和更高的离职率。然而，对这一现象的有限研究结果并无定论。本研究旨在系统回顾现有文献中关于酒店业人工智能意识与员工相关结果之间关系的内容。基于现有研究的基础理论、核心假设和构造，我们找出了现有文献中存在的空白，建立了一个概念框架来全面解释人工智能意识与员工相关结果之间的关系，并提出了未来的研究方向。研究结果为现有文献做出了重要贡献，并为酒店业高管提供了见解，以促进员工参与度的提高，促进对工作场所中人工智能应用的积极认识，最终提高员工保留率。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.