Business continuity management deployment, community resilience, and organisational resilience in private industry response to 2011 Ayutthaya flooding

Abstract

This research aims to investigate the role of community resilience in the relationship between business continuity management and organisational resilience, the focus on a real-world event (flooding) and its impact on a community provides a concrete context that adds relevance to the study. To complete this research, a quantitative research design was used. A firm-level survey of private industrial firms in Ayutthaya Province (n = 211) was conducted. Variables included three clusters of business continuity management practices, community resilience, and organisational resilience. The data were then analysed using descriptive statistics and structural equation modelling. The results showed that business continuity management practices contributed to organisational resilience. There were also interaction effects between community resilience and business continuity management practices, indicating that community resilience moderated the effect of business continuity management practices on organisational resilience following the floods. The study is the first to test the role of community resilience in the effectiveness of business continuity management practices on organisational resilience. This contributes to the research by providing a better explanation of how communities and organisations interact in organisational disaster response. The study only investigated a single context of disaster response (firms previously affected by the 2011 Ayutthaya flooding). The research focuses on industrial manufacturing and service firms and does not include retail firms. The research was conducted in historic perspective. Development of organisational resilience is affected by community resilience. Therefore, supporting community resilience through infrastructure, institutions, and other mechanisms is key for post-disaster economic recovery. This provides a further reason for developing community resilience.