Older adults' preferences in the utilization of digital health and social services: a qualitative analysis of responses to open-ended questions.

IF 2.7 3区医学 Q2 HEALTH CARE SCIENCES & SERVICES

BMC Health Services Research Pub Date : 2024-10-04 DOI:10.1186/s12913-024-11564-1

Elina Laukka, Sanna Lakoma, Marja Harjumaa, Suvi Hiltunen, Henna Härkönen, Miia Jansson, Riikka-Leena Leskelä, Susanna Martikainen, Paula Pennanen, Anastasiya Verho, Paulus Torkki

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引用次数: 0

Abstract

Background: While digital health and social services offer promising solutions, they often overlook the perspectives and needs of older adults. This study aims to comprehensively investigate the preferences of older adults regarding the use and development of digital health and social services.

Methods: The survey spanned from 19 March to 31 March 2023. The study population comprised 1100 Finnish individuals aged 75 and over from across Finland. The study used qualitative inductive content analysis to examine the open-ended responses obtained in the survey.

Results: We identified eight main categories for the older adults' preferences: usability, service design, and security; training, support, instructions, and information; flexibility of compatible devices; understandable language and interpretation of laboratory results; available and accessible services; desired functionalities; delivery of information for viewing, and personalization.

Conclusions: Older adults' involvement in digital services' strategy development is crucial, emphasizing value co-creation and segmentation while avoiding value co-destruction. Segmenting users and understanding their needs aids in customizing services, improving healthcare provision. Further research should assess the impact of segmentation-based training and digital device provision on older adults' adoption of digital health and social services.

查看原文本刊更多论文

老年人在利用数字医疗和社会服务方面的偏好：对开放式问题答复的定性分析。

背景：尽管数字健康和社会服务提供了前景广阔的解决方案，但它们往往忽视了老年人的观点和需求。本研究旨在全面调查老年人对数字医疗和社会服务的使用和发展的偏好：调查时间为 2023 年 3 月 19 日至 3 月 31 日。研究对象包括芬兰全国 1100 名 75 岁及以上的老年人。研究采用定性归纳内容分析法对调查中获得的开放式回答进行研究：我们为老年人的偏好确定了八个主要类别：可用性、服务设计和安全性；培训、支持、指导和信息；兼容设备的灵活性；可理解的语言和对实验室结果的解释；可用和可获得的服务；所需的功能；供查看的信息提供以及个性化：老年人参与数字服务战略的制定至关重要，既要强调价值共创和细分，又要避免价值共毁。细分用户并了解他们的需求有助于定制服务，从而改善医疗保健服务。进一步的研究应评估基于细分的培训和数字设备的提供对老年人采用数字医疗和社会服务的影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

BMC Health Services Research 医学-卫生保健

CiteScore

4.40

自引率

7.10%

发文量

1372

审稿时长

6 months

期刊介绍： BMC Health Services Research is an open access, peer-reviewed journal that considers articles on all aspects of health services research, including delivery of care, management of health services, assessment of healthcare needs, measurement of outcomes, allocation of healthcare resources, evaluation of different health markets and health services organizations, international comparative analysis of health systems, health economics and the impact of health policies and regulations.