“Suffering in silence”: How social workers in child welfare practice experience and manage burnout

Abstract

Social workers in child welfare practice encounter dilemmas, tensions, contradictions, ambiguities, and ambivalence as they attempt to meet the competing demands of the Tri-sphere — the formal child welfare system, the professional theories and values guiding practice, and the child welfare service recipients. This study explored how these encounters result in worker burnout and how that is managed. The study used a constructivist grounded theory approach. Data were collected in St. John’s, NL, Canada, employing in-depth individual interviews with 18 frontline child welfare social workers. Findings reveal that child welfare social workers regularly experience varied feelings and emotions of burnout and utilize a variety of self-care strategies to manage. Recommendations include a call for child welfare agencies to provide opportunities for workers to feel heard and acknowledged about any negative feelings and emotions, strengthen positive peer supports, and promote essential self-care practices such as offering reduced membership cost for physical activities.