The hospitable thought that counts: An emerging theory of “AI consciousness” in genuine hospitality

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2024-09-23 DOI:10.1016/j.ijhm.2024.103928

Wangoo Lee , Lu Lu

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引用次数: 0

Abstract

This research establishes the Consciousness Attribution Model of AI Hospitableness (CAMAH), an emerging theoretical framework that examines three interconnected aspects: (1) the mechanism of consciousness attribution by consumers towards AI-enabled service providers, (2) the necessity of such attributions in recognizing the symbolic value of AI hospitableness, and (3) a nuanced comparison between human and AI providers concerning their capacity to deliver genuine hospitability. At its core, CAMAH articulates seven foundational propositions around the argument that consuming genuine hospitality delivered by AI service providers necessitates consumers’ attribution of consciousness. Our model not only highlights a necessary condition under which AI providers are capable of offering symbolic values through their perceived hospitableness but also delineates the key boundaries of such perceptions, acknowledging the inherent distinctions between AI entities—notwithstanding their potential to emulate humanlike form/behavior—and humans.

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重要的好客思想：真正好客的 "人工智能意识 "新理论

本研究建立了人工智能热情好客的意识归因模型（CAMAH），这是一个新兴的理论框架，研究了三个相互关联的方面：（1）消费者对人工智能服务提供商的意识归因机制；（2）这种归因在认识人工智能热情好客的象征价值方面的必要性；（3）人类和人工智能服务提供商在提供真正热情好客的能力方面的细微比较。CAMAH的核心是围绕以下论点阐明七个基本命题：消费人工智能服务提供商提供的真正好客服务需要消费者的意识归因。我们的模型不仅强调了人工智能服务提供商能够通过其感知到的好客提供象征性价值的必要条件，还划定了这种感知的关键界限，承认了人工智能实体--尽管它们有可能模仿类似人类的形式/行为--与人类之间的固有区别。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.