A survey on ISO 9001 decertified companies: the three stages leading to withdrawal

IF 3.6 4区管理学 Q2 MANAGEMENT

Total Quality Management & Business Excellence Pub Date : 2024-09-12 DOI:10.1080/14783363.2024.2399699

Pedro M.V. Delfino, Rúben M.T. Peixinho, Carlos J.F. Cândido, Luís M. Serra Coelho

引用次数: 0

Abstract

This study investigates the three main stages of the ISO 9001 certification process (implementation, maintenance, and withdrawal) from the perspective of decertified firms. The research employs a d...

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关于 ISO 9001 退证企业的调查：导致退出的三个阶段

本研究从取消认证企业的视角出发，调查了 ISO 9001 认证过程的三个主要阶段（实施、维护和退出）。研究采用了一种...

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来源期刊

Total Quality Management & Business Excellence MANAGEMENT-

CiteScore

8.90

自引率

12.80%

发文量

期刊介绍： Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.