Commercial friendships in pubs: Defining the quality, levels, and process

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2024-09-19 DOI:10.1016/j.ijhm.2024.103932

Sake Jan Velthuis , Ondrej Mitas , Erwin Losekoot , Marcel Bastiaansen

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引用次数: 0

Abstract

This research explores commercial friendship within Dutch pubs, focusing on the transition from transactional to personal interactions between bartenders and guests. The study uses semi-structured interviews and thematic analysis to reveal that commercial friendship shares many similarities with non-commercial friendship but differs in important aspects. We found six levels of commercial friendship that range from minimal interactions, categorized as 'guest,' to deep, personal connections identified as 'best friend.' We identified three dimensions of commercial friendship quality: activities, self-disclosure, and social support. A critical finding is the 'tipping point'—a stage in the relationship development where interactions shift from professional to personal, characterized by mutual personal disclosure and balanced social support, redefining professional relationships. These findings demonstrate that commercial environments can foster genuine friendships, and provide valuable insights for enhancing interpersonal relationships within the hospitality industry.

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酒吧中的商业友谊：确定质量、水平和流程

本研究探讨了荷兰酒吧中的商业友谊，重点是调酒师与客人之间从交易到个人互动的转变。研究通过半结构式访谈和主题分析，揭示了商业友谊与非商业友谊有许多相似之处，但在一些重要方面又有所不同。我们发现了商业友谊的六个层次，从被归类为 "客人 "的最低限度的互动，到被认定为 "最好的朋友 "的深层次的个人联系。我们确定了商业友谊质量的三个维度：活动、自我披露和社会支持。一个关键的发现是 "临界点"--关系发展的一个阶段，在这个阶段，互动从专业转向个人，其特点是相互披露个人情况和平衡的社会支持，从而重新定义了专业关系。这些发现表明，商业环境可以培养真正的友谊，并为加强酒店业的人际关系提供了宝贵的见解。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.