Complex outsourcing relationships management model

IF 1.7 4区 计算机科学 Q3 COMPUTER SCIENCE, SOFTWARE ENGINEERING
Ghulam Murtaza Khan, Siffat Ullah Khan, Mahmood Niazi, Muhammad Ilyas, Mamoona Humayun, Akash Ahmad, Javed Ali Khan, Sajjad Mahmood
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Abstract

Global software development (GSD) refers to developing software with a distributed team spanning multiple locations and time zones. Based on relationships, there are four types of outsourcing: dyadic (one client–one vendor), multi‐vendor (one client–many vendors), co‐sourcing (many clients–one vendor), and complex outsourcing (many clients–many vendors). Compared to the other types of outsourcing contracts, complex outsourcing contracts are the hardest to work on and have the highest risk of project failure. This paper presents a model, the complex outsourcing relationships management model (CORMM), to assist the complex outsourcing stakeholders (both the clients and vendors) in managing their relationships in the context of GSD. This paper aims to develop a CORMM to assist the complex outsourcing relationships management stakeholders in GSD. Also, we are interested in identifying the applicability and effectiveness of the CORMM in the real‐world industry. The research approach follows a structured methodology comprising multiple phases. Initially, it leverages a systematic literature review (SLR) as its primary research method. The second phase involves the validation of the SLR findings via an empirical study. Subsequently, in the third phase, a model is developed. Finally, the proposed research approach is validated by incorporating two industrial case studies to assess the organization's relationship management utilizing the Motorola tool. The case study results show that CORMM can successfully point out relationship management issues in a complex outsourcing context. The feedback received from the participants of both companies indicates several positive and valuable insights about the CORMM and its application in the context of complex outsourcing relationships. The results highlight that CORMM serves as an assessment tool for evaluating an organization's relationship management capability and a means for organizations to enhance their position. Through CORMM, complex outsourcing organizations (many clients–many vendors) can identify strengths and weaknesses in their relationship management practices, enabling targeted improvement efforts.
复杂的外包关系管理模式
全球软件开发(GSD)是指由一个跨越多个地点和时区的分布式团队开发软件。根据关系,外包可分为四种类型:二元外包(一个客户-一个供应商)、多供应商外包(一个客户-多个供应商)、联合外包(多个客户-一个供应商)和复杂外包(多个客户-多个供应商)。与其他类型的外包合同相比,复杂外包合同最难处理,项目失败的风险也最高。本文提出了一个模型,即复杂外包关系管理模型(CORMM),以帮助复杂外包利益相关者(客户和供应商)在 GSD 的背景下管理他们之间的关系。本文旨在开发一个 CORMM,以协助全球可持续发展服务中的复杂外包关系管理相关方。此外,我们还希望确定 CORMM 在实际行业中的适用性和有效性。研究方法采用结构化方法,包括多个阶段。首先,它采用系统文献综述(SLR)作为主要研究方法。第二阶段是通过实证研究验证系统文献综述的结论。随后,在第三阶段建立模型。最后,通过结合两个行业案例研究,利用摩托罗拉工具对组织的关系管理进行评估,从而验证所提出的研究方法。案例研究结果表明,CORMM 可以成功指出复杂外包环境中的关系管理问题。从两家公司的参与者那里得到的反馈表明,CORMM 及其在复杂外包关系中的应用具有积极而宝贵的意义。结果突出表明,CORMM 是评估组织关系管理能力的一种评估工具,也是组织提高自身地位的一种手段。通过 CORMM,复杂的外包组织(许多客户-许多供应商)可以确定其关系管理实践中的优缺点,从而有针对性地改进工作。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Journal of Software-Evolution and Process
Journal of Software-Evolution and Process COMPUTER SCIENCE, SOFTWARE ENGINEERING-
自引率
10.00%
发文量
109
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