The effect of political environment on security and privacy of contact tracing apps evaluation

IF 2.5 Q3 MANAGEMENT
Yazan Alnsour, Ahmad H. Juma’h
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引用次数: 0

Abstract

Purpose

Contact tracing apps have emerged to collect data and mitigate the spread of infectious diseases. However, privacy and security concerns have caused individuals to hesitate to adopt these solutions. Our objective is to evaluate the role of the political environment, information privacy, security and users’ intentions to use contact tracing apps.

Design/methodology/approach

We scraped the digital app store and collected 399 relevant reviews and other data from 21 contact tracing apps in the USA. A semi-supervised machine learning model was developed to extract information on privacy and security aspects from the reviews.

Findings

Our findings show a positive connection between security controls and user adoption, as reflected in star ratings. Users residing in states with blue political environments tend to assign higher ratings to apps, especially when robust security controls are in place. These findings confirm the influence of the political environment on the adoption of contact tracing apps. In times of a pandemic, our findings suggest that users prioritize security over privacy concerns, emphasizing the critical role of strong security features in promoting app acceptance.

Originality/value

This paper emphasizes the political environment of the state offering the app intersects with concerns about security and privacy as well as the effectiveness of security and privacy measures, influencing the app’s ratings. Also, it shows the importance of understanding and addressing the role of the political environment when designing and promoting such public health tools, regardless of the specific disease or outbreak.

政治环境对联系人追踪应用程序安全性和隐私性评估的影响
目的为了收集数据和减少传染病的传播,出现了联系人追踪应用程序。然而,对隐私和安全的担忧导致人们在采用这些解决方案时犹豫不决。我们的目标是评估政治环境、信息隐私、安全性和用户使用联系人追踪应用程序的意愿所起的作用。我们搜索了数字应用程序商店,收集了美国 21 款联系人追踪应用程序的 399 条相关评论和其他数据。我们开发了一个半监督机器学习模型,以从评论中提取隐私和安全方面的信息。研究结果我们的研究结果表明,安全控制与用户采用之间存在正向联系,这体现在星级评分上。居住在蓝色政治环境州的用户倾向于给应用程序更高的评分,尤其是在有强大安全控制措施的情况下。这些发现证实了政治环境对采用联系人追踪应用程序的影响。原创性/价值 本文强调了提供应用程序的州的政治环境与人们对安全和隐私的关注以及安全和隐私措施的有效性之间的交集,从而影响了应用程序的评分。此外,它还说明了在设计和推广此类公共卫生工具时,无论具体疾病或疫情如何,理解和处理政治环境的作用都非常重要。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
5.00
自引率
7.10%
发文量
32
期刊介绍: The International Journal of Public Sector Management (IJPSM) publishes academic articles on the management, governance, and reform of public sector organizations around the world, aiming to provide an accessible and valuable resource for academics and public managers alike. IJPSM covers the full range of public management research including studies of organizations, public finances, performance management, Human Resources Management, strategy, leadership, accountability, integrity, collaboration, e-government, procurement, and more. IJPSM encourages scholars to publish their empirical research and is particularly interested in comparative findings. IJPSM is open to articles using a variety of research methods and theoretical approaches.
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