Privacy concerns in mobile technology: Can interactivity reduce friction?

IF 9 1区 心理学 Q1 PSYCHOLOGY, EXPERIMENTAL
Yongnam Jung , Jiaqi Agnes Bao , Megan Pietruszewski Norman , S. Shyam Sundar
{"title":"Privacy concerns in mobile technology: Can interactivity reduce friction?","authors":"Yongnam Jung ,&nbsp;Jiaqi Agnes Bao ,&nbsp;Megan Pietruszewski Norman ,&nbsp;S. Shyam Sundar","doi":"10.1016/j.chb.2024.108421","DOIUrl":null,"url":null,"abstract":"<div><p>Many, if not most, mobile applications tend to elicit personal information from users to offer personalized services. However, users may not be comfortable with such intrusiveness and therefore hesitate to download or adopt a new app even when its use could be beneficial to their health and well-being. To overcome this friction and help users make informed decisions, we propose message interactivity as a solution. Guided by privacy calculus, the theory of interactive media effects (TIME), and the elaboration likelihood model (ELM), we conducted a 4-condition, pre-registered online between-subjects experiment (<em>N</em> = 305) to assess the effect of message interactivity on attitudes and behavioral intentions pertaining to information disclosure in mobile health apps. Data indicate a significant positive effect via three serial mediators, including perceived contingency, elaboration, and perceived benefits. Theoretical and practical implications are discussed.</p></div>","PeriodicalId":48471,"journal":{"name":"Computers in Human Behavior","volume":"162 ","pages":"Article 108421"},"PeriodicalIF":9.0000,"publicationDate":"2024-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Computers in Human Behavior","FirstCategoryId":"102","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0747563224002899","RegionNum":1,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"PSYCHOLOGY, EXPERIMENTAL","Score":null,"Total":0}
引用次数: 0

Abstract

Many, if not most, mobile applications tend to elicit personal information from users to offer personalized services. However, users may not be comfortable with such intrusiveness and therefore hesitate to download or adopt a new app even when its use could be beneficial to their health and well-being. To overcome this friction and help users make informed decisions, we propose message interactivity as a solution. Guided by privacy calculus, the theory of interactive media effects (TIME), and the elaboration likelihood model (ELM), we conducted a 4-condition, pre-registered online between-subjects experiment (N = 305) to assess the effect of message interactivity on attitudes and behavioral intentions pertaining to information disclosure in mobile health apps. Data indicate a significant positive effect via three serial mediators, including perceived contingency, elaboration, and perceived benefits. Theoretical and practical implications are discussed.

移动技术中的隐私问题:互动能否减少摩擦?
即使不是大多数,也有许多移动应用程序倾向于从用户那里获取个人信息,以提供个性化服务。然而,用户可能会对这种侵入性感到不舒服,因此在下载或采用新应用程序时会犹豫不决,即使该应用程序的使用可能对他们的健康和福祉有益。为了克服这种摩擦并帮助用户做出明智的决定,我们提出了信息交互作为一种解决方案。在隐私计算、互动媒体效应理论(TIME)和阐释可能性模型(ELM)的指导下,我们进行了一个四条件、预先登记的在线主体间实验(N = 305),以评估信息互动性对移动健康应用程序信息披露的态度和行为意向的影响。数据显示,通过感知到的或然性、详细说明和感知到的益处等三个序列中介因素,交互性产生了明显的积极影响。本文讨论了其理论和实践意义。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
CiteScore
19.10
自引率
4.00%
发文量
381
审稿时长
40 days
期刊介绍: Computers in Human Behavior is a scholarly journal that explores the psychological aspects of computer use. It covers original theoretical works, research reports, literature reviews, and software and book reviews. The journal examines both the use of computers in psychology, psychiatry, and related fields, and the psychological impact of computer use on individuals, groups, and society. Articles discuss topics such as professional practice, training, research, human development, learning, cognition, personality, and social interactions. It focuses on human interactions with computers, considering the computer as a medium through which human behaviors are shaped and expressed. Professionals interested in the psychological aspects of computer use will find this journal valuable, even with limited knowledge of computers.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信