Does observing teammates’ unethical behaviors undermine team cooperative performance? A moderated mediation model study in the hospitality industry

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2024-09-10 DOI:10.1016/j.ijhm.2024.103917

Jianfeng Ma , Xia Wang , Xincai Deng

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引用次数: 0

Abstract

The effects associated with observed teammates’ unethical behaviors (OTUB) have been severely neglected, especially in the hospitality industry. Drawing on the conservation of resources (COR) theory, we proposed a theoretical model to examine third-party observers’ emotional and behavioral responses to OTUB. Specifically, we theorized that OTUB evokes third-party observers’ anger and further undermines their cooperative performance with teammates (CPWT). In addition, we proposed that observers’ mindfulness moderates the relationship between OTUB and anger, as well as the relationship between OTUB and CPWT. Our theoretical model was supported by survey data collected at three-time points from 216 supervisor-follower dyads in hotels in China. Thus, our study proposed a novel perspective to explain how and why teammates’ unethical behaviors negatively affect third-party observers’ CPWT. We also provided practical insights for hospitality managers to better deal with employees’ unethical behaviors and enhance cooperative performance among teammates.

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观察队友的不道德行为会影响团队合作绩效吗？酒店业的调节中介模型研究

与观察到的队友不道德行为（OTUB）相关的影响一直被严重忽视，尤其是在酒店业。借鉴资源保护（COR）理论，我们提出了一个理论模型来研究第三方观察者对 OTUB 的情绪和行为反应。具体来说，我们推测 OTUB 会唤起第三方观察者的愤怒，并进一步削弱他们与队友的合作表现（CPWT）。此外，我们还提出，观察者的正念会调节 OTUB 与愤怒之间的关系，以及 OTUB 与 CPWT 之间的关系。我们的理论模型得到了中国酒店中 216 个主管-跟班二元组三个时间点的调查数据的支持。因此，我们的研究提出了一个新的视角来解释队友的不道德行为如何以及为什么会对第三方观察者的 CPWT 产生负面影响。我们还为酒店管理者更好地处理员工的不道德行为、提高队友间的合作绩效提供了实用的见解。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.