Balancing flexibility and stability: The role of outsourced service stations in managing food-delivery platform work in China

IF 2.4 3区 管理学 Q2 INDUSTRIAL RELATIONS & LABOR
Binyi Yang
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引用次数: 0

Abstract

Current mainstream research on on-demand labor platforms primarily focuses on the discussion of algorithmic technologies while overlooking the issue of how platforms achieve stable operations in a de-employment context. Addressing this research gap, this study investigates the approaches employed by Chinese food-delivery platforms to ensure stable labor supply. Utilizing qualitative data, the research reveals that Chinese food-delivery platforms have established stability in labor supply by implementing the outsourced model, partnering with third-party staffing agencies to establish service stations, and managing couriers offline. This approach helps to balance platform and courier needs, addressing the tension between work flexibility and income stability. This research provides a case study illuminating the interplay between technology and the labor market in labor relations. Additionally, it highlights the structural forces that workers form within the internal labor market, deepening our understanding of platform management and the complexities of labor relations.

平衡灵活性与稳定性:外包服务站在中国送餐平台管理工作中的作用
目前关于按需劳动力平台的主流研究主要集中在对算法技术的讨论上,而忽略了平台如何在去就业化背景下实现稳定运营的问题。针对这一研究空白,本研究调查了中国餐饮外卖平台为确保稳定的劳动力供应所采用的方法。研究利用定性数据揭示了中国餐饮外卖平台通过实施外包模式、与第三方人事代理公司合作建立服务站以及对快递员进行线下管理等方式实现了劳动力供应的稳定性。这种做法有助于平衡平台和快递员的需求,解决工作灵活性和收入稳定性之间的矛盾。这项研究提供了一个案例,揭示了技术与劳动力市场在劳动关系中的相互作用。此外,它还强调了工人在内部劳动力市场中形成的结构性力量,加深了我们对平台管理和劳动关系复杂性的理解。
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来源期刊
Industrial Relations
Industrial Relations INDUSTRIAL RELATIONS & LABOR-
CiteScore
4.40
自引率
8.70%
发文量
25
期刊介绍: Corporate restructuring and downsizing, the changing employment relationship in union and nonunion settings, high performance work systems, the demographics of the workplace, and the impact of globalization on national labor markets - these are just some of the major issues covered in Industrial Relations. The journal offers an invaluable international perspective on economic, sociological, psychological, political, historical, and legal developments in labor and employment. It is the only journal in its field with this multidisciplinary focus on the implications of change for business, government and workers.
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