TECHNOSTRESS: A comprehensive literature review on dimensions, impacts, and management strategies

Abstract

The growth of technostress research within organizational contexts has yielded significant theoretical and empirical knowledge. However, we observe inconsistencies in understanding the effects of technostress in various aspects, such as psychological impacts, physiological impacts, emotional dimension of technostress, the impact on work-life balance, and a comprehensive understanding of technostress. A systematic literature review on technostress was conducted to address these impacts, focusing on the term “Technostress" and applying PRISMA guidelines for transparency and methodological standardization. A total of 46 research articles published between 2007 and 2023 were analyzed based on the provisional coding method. The review uses the JD-R model to explore technology's psychological and physiological effects on employees, their emotions, and overall well-being. It also examines the complex relationship between technostress and employees' personal and professional lives. The analysis emphasizes the importance of interventions designed to address this issue. It provides strategic ways to reduce the adverse effects of technological stress on organizations' well-being and employees. Moreover, the analysis highlights the significant impact of technostress on people and organizations and suggests solutions that can minimize its effects. The study also identifies the current research trends in this area and offers insights into future directions for further research. Overall, this literature review provides valuable perspectives on the study of technostress and offers a constructive approach for future research.