The role of the community pharmacy work system in the enactment of pharmacists' non-technical skills.

IF 2 3区工程技术 Q3 ENGINEERING, INDUSTRIAL

Ergonomics Pub Date : 2024-08-28 DOI:10.1080/00140139.2024.2395412

Ahmed Ashour, Darren M Ashcroft, Denham L Phipps

引用次数: 0

Abstract

Non-technical skills are recognised as important in various work domains, but have been the subject of debate regarding their role in ergonomics/human factors, given their focus on human behaviour itself rather than the interaction between people and systems. This study aimed to examine the relationship between non-technical skills and the work system in which they are enacted. The study setting was community pharmacies in England. Qualitative data were obtained from observation of seven pharmacists and semi-structured interviews with 16 pharmacists, and subjected to thematic analysis. Elements of their work system were found to be related to their non-technical skills; either by creating a need for the skill in the first place, or by facilitating or inhibiting its enactment. The findings highlight the importance of considering the work system that contextualises individuals' and teams' behaviour, in addition to the behaviour itself, when investigating non-technical skills.

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社区药房工作系统在培养药剂师非技术技能方面的作用。

非技术性技能被认为在各个工作领域都很重要，但由于其重点在于人类行为本身，而非人与系统之间的互动，因此一直是关于其在人体工程学/人为因素中的作用的争论主题。本研究旨在探讨非技术性技能与实施这些技能的工作系统之间的关系。研究环境是英格兰的社区药房。通过对 7 名药剂师的观察和对 16 名药剂师的半结构式访谈获得了定性数据，并进行了主题分析。研究发现，药剂师工作系统中的一些要素与他们的非技术技能有关，这些要素或者首先产生了对技能的需求，或者促进或抑制了技能的发挥。研究结果突出表明，在调查非技术技能时，除了考虑行为本身之外，还必须考虑影响个人和团队行为的工作系统。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Ergonomics 工程技术-工程：工业

CiteScore

4.60

自引率

12.50%

发文量

147

审稿时长

6 months

期刊介绍： Ergonomics, also known as human factors, is the scientific discipline that seeks to understand and improve human interactions with products, equipment, environments and systems. Drawing upon human biology, psychology, engineering and design, Ergonomics aims to develop and apply knowledge and techniques to optimise system performance, whilst protecting the health, safety and well-being of individuals involved. The attention of ergonomics extends across work, leisure and other aspects of our daily lives. The journal Ergonomics is an international refereed publication, with a 60 year tradition of disseminating high quality research. Original submissions, both theoretical and applied, are invited from across the subject, including physical, cognitive, organisational and environmental ergonomics. Papers reporting the findings of research from cognate disciplines are also welcome, where these contribute to understanding equipment, tasks, jobs, systems and environments and the corresponding needs, abilities and limitations of people. All published research articles in this journal have undergone rigorous peer review, based on initial editor screening and anonymous refereeing by independent expert referees.