{"title":"Behind Videoconferencing Fatigue at Work","authors":"Olga Abramova, Margarita Gladkaya","doi":"10.1007/s12599-024-00874-7","DOIUrl":null,"url":null,"abstract":"<p>A remarkable peculiarity of videoconferencing (VC) applications – the self-view – a.k.a. digital mirror, is examined as a potential reason behind the voiced exhaustion among users. This work draws on technostress research and objective self-awareness theory and proposes the communication role (sender vs. receiver) as an interaction variable. We report the results of two studies among European employees (n1 = 176, n2 = 253) with a one-year time lag. A higher frequency of self-view in a VC when receiving a message, i.e., listening to others, indirectly increases negative affect (study 1 & 2) and exhaustion (study 2) via the increased state of public self-awareness. Self-viewing in the role of message sender, e.g., as an online presenter, also increases public self-awareness, but its overall effects are less harmful. As for individual differences, users predisposed to public self-consciousness were more concerned with how other VC participants perceived them. Gender effects were insignificant.</p>","PeriodicalId":55296,"journal":{"name":"Business & Information Systems Engineering","volume":null,"pages":null},"PeriodicalIF":7.9000,"publicationDate":"2024-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Business & Information Systems Engineering","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1007/s12599-024-00874-7","RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"Computer Science","Score":null,"Total":0}
引用次数: 0
Abstract
A remarkable peculiarity of videoconferencing (VC) applications – the self-view – a.k.a. digital mirror, is examined as a potential reason behind the voiced exhaustion among users. This work draws on technostress research and objective self-awareness theory and proposes the communication role (sender vs. receiver) as an interaction variable. We report the results of two studies among European employees (n1 = 176, n2 = 253) with a one-year time lag. A higher frequency of self-view in a VC when receiving a message, i.e., listening to others, indirectly increases negative affect (study 1 & 2) and exhaustion (study 2) via the increased state of public self-awareness. Self-viewing in the role of message sender, e.g., as an online presenter, also increases public self-awareness, but its overall effects are less harmful. As for individual differences, users predisposed to public self-consciousness were more concerned with how other VC participants perceived them. Gender effects were insignificant.
期刊介绍：
BISE (Business & Information Systems Engineering) is an international scholarly journal that undergoes double-blind peer review. It publishes scientific research on the effective and efficient design and utilization of information systems by individuals, groups, enterprises, and society to enhance social welfare. Information systems are viewed as socio-technical systems involving tasks, people, and technology. Research in the journal addresses issues in the analysis, design, implementation, and management of information systems.
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