Self-Service Hotel Check-In: Is There Still a Role for the In-Person Experience?

IF 2.9 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality & Tourism Administration Pub Date : 2024-08-01 DOI:10.1080/15256480.2024.2386694

Solbi Lee, Lenna V. Shulga, James A. Busser, Jiyoung Hwang

引用次数: 0

Abstract

This study investigated the short service encounters of hotel guests’ in-person versus self-service technology (SST) check-in experiences based on their perceptions of the check-in significance and...

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自助式酒店入住手续办理：亲身体验还有用吗？

本研究调查了酒店住客在办理入住手续时，根据他们对办理入住手续的意义和重要性的感知，对亲自办理入住手续与自助服务技术（SST）办理入住手续的短期服务遭遇进行了比较。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality & Tourism Administration HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

6.30

自引率

8.60%

发文量

期刊介绍： The International Journal of Hospitality & Tourism Administration is an applied, internationally oriented hospitality and tourism management journal designed to help practitioners and researchers stay abreast of the latest developments in the field as well as facilitate the exchange of ideas. The journal addresses critical competency areas that will help practitioners be successful in this growing field now and into the future. An exciting and challenging international forum, the journal reflects current happenings and trends in the industry.