Inclusive organisational user involvement can reduce disparities in health and social care.

Abstract

Person-centered care and user involvement have gained focus in the public welfare agenda, as well as in the health sector. However, it has become clear that there is a bias in favor of resourceful citizens in the organisational user involvement. This bias can enhance disparities in health and social care. In this review, reasons that may underlie the bias in organisational user involvement are elucidated, and examples of ways to create more inclusive user involvement are given.