Motivating from the heights: a field experiment on top managers visiting the front-line

IF 4.8 3区管理学 Q1 BUSINESS, FINANCE

Review of Accounting Studies Pub Date : 2024-08-03 DOI:10.1007/s11142-024-09847-3

Pablo Casas-Arce, F. Asís Martínez-Jerez, Joseph Moran

引用次数: 0

Abstract

We analyze the motivational effects of managing by walking around (MBWA), a management style that emphasizes managers’ visits to the rank and file of the company. We do so by conducting a field experiment in the retail division of a Latin American bank. We find that branches significantly increase sales productivity following the management visit, an effect that begins prior to the top manager’s visit and persists for at least a month afterward. We also find a higher impact of the visit on high-performing branches. Our results indicate that motivation is a significant channel through which MBWA improves employee performance.

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从高处激励：关于高层管理人员访问前线的实地实验

我们分析了 "走动管理"（MBWA）的激励效果。"走动管理 "是一种强调管理人员走访公司基层员工的管理方式。为此，我们在一家拉丁美洲银行的零售部门进行了实地实验。我们发现，在管理层拜访之后，分行的销售生产率大幅提高，这种效应在高层管理者拜访之前就已开始，并持续至少一个月。我们还发现，管理层拜访对高绩效分行的影响更大。我们的结果表明，激励是 MBWA 提高员工绩效的一个重要渠道。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Review of Accounting Studies BUSINESS, FINANCE-

CiteScore

7.90

自引率

7.10%

发文量

期刊介绍： Review of Accounting Studies provides an outlet for significant academic research in accounting including theoretical, empirical, and experimental work. The journal is committed to the principle that distinctive scholarship is rigorous. While the editors encourage all forms of research, it must contribute to the discipline of accounting. The Review of Accounting Studies is committed to prompt turnaround on the manuscripts it receives. For the majority of manuscripts the journal will make an accept-reject decision on the first round. Authors will be provided the opportunity to revise accepted manuscripts in response to reviewer and editor comments; however, discretion over such manuscripts resides principally with the authors. An editorial revise and resubmit decision is reserved for new submissions which are not acceptable in their current version, but for which the editor sees a clear path of changes which would make the manuscript publishable. Officially cited as: Rev Account Stud