Steven Zhou, Nathan J. Hiller, Stephen J. Zaccaro, Lauren N. P. Campbell, Renee McCauley, Tyler Parris, Richard J. Klimoski
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引用次数: 0
Abstract
For decades, scholars of strategic leadership have explored the degree to which senior executives and the team of top managers influence firm outcomes. However, one growing quasi-executive role in corporate settings, the chief of staff (COS), has been almost entirely ignored. Our paper presents a novel, foundational exploration of the COS role, including primary job functions and challenges, characteristics and backgrounds of incumbents, and relevance for strategic leadership and upper echelons theory. We synthesize three original sources of data — 2,500 LinkedIn COS profiles, surveys of 108 COSs, and in-depth interviews of 13 current and former COSs — to identify COS tasks and functions that interface with and influence the CEO, the top management team (TMT), and the broader organization. Though not typically considered a member of the TMT, we find compelling evidence for their ‘behind the scenes’ relevance to strategic leadership processes and outcomes. We then lay out a future research agenda comprising four domains: COS influence on CEO attention and psychological states, COS influence on TMT and organizational processes and outcomes, characteristics and conditions of organizations with a COS, and long-term career trajectories of COSs.
几十年来,研究战略领导力的学者们一直在探索高级管理人员和高层管理团队对企业成果的影响程度。然而,企业环境中一个日益重要的准高管角色--幕僚长(COS)--却几乎完全被忽视了。我们的论文对 COS 角色进行了新颖、基础性的探索,包括主要工作职能和挑战、任职者的特点和背景,以及与战略领导力和上层理论的相关性。我们综合了三个原始数据来源--2,500 份 LinkedIn COS 资料、对 108 名 COS 的调查以及对 13 名现任和前任 COS 的深入访谈--来确定 COS 的任务和职能,这些任务和职能与首席执行官、高层管理团队(TMT)以及更广泛的组织相联系,并对其产生影响。虽然 COS 通常不被认为是高层管理团队的成员,但我们发现了令人信服的证据,证明他们在 "幕后 "与战略领导过程和结果息息相关。随后,我们提出了未来的研究议程,包括四个方面:COS对首席执行官注意力和心理状态的影响、COS对TMT和组织流程及结果的影响、拥有COS的组织的特征和条件以及COS的长期职业轨迹。