Critical Success Factors for BI Systems Implementation and Delivery

Abstract

Despite the widespread acquisition of business intelligence (BI) systems, their implementation has not always been successful. This study examines the critical success factors (CSFs) that impact the implementation of BI systems in organizations. The systematic literature review follows the guidelines of Kitchenham and Charter's research that was published in 2007. A total of 93 articles published between 2011 and 2021 were analyzed for CSF related to BI systems implementation and delivery. The study identified 56 CSFs linked to organization empowerment & operations, 52 CSFs related to system implementation, and 28 CSFs associated with user enablement. The study found a paucity of research on user enablement in the context of BI implementation and delivery, highlighting a gap in the literature. The findings of this study can help organizations better understand the factors that contribute to successful BI system implementation and delivery, and guide future research in this field.