E-GOVERNANCE AND SOCIAL MEDIA IN TERMS OF GOVERNANCE PROCESSES IN TURKEY

Abstract

The main purpose of this study is to reveal that the governance process opens the doors of paradigm change in terms of overcoming the limitations of traditional bureaucracy in citizen participation in local administrative processes through e-governance and social media platforms developed on the basis of information and communication technologies. Habermas' theory of "communicative action" provides us with useful conceptual tools to explain these processes. In this study, the governance process is explained by making a literature review with the content analysis method. The phenomenon of governance is explained as the ground of realization of communicative action and cooperation in the intersection of governance approaches, electronic governance and social media.