Social Media’s Influence on Public Administration

Abstract

The purpose of this research is to examine two hypotheses: 1. Social media use has a positive significant relationship with knowledge on public administration (public policies); 2. Social media use has a positive significant relationship with public political participation. The research collected quantitative data through online survey questionnaires. 238 university students from three universities have responded to the survey. This study concludes that social media has improved the participation of the public in decision making. Also, social media is seen as a viable form of communication to disseminate information on public administration related issues and has improved the communication between officials and the public effectively. Respondents also believed social media has a role to play in improving public administration with time as it could inform, educate, receive feedback, and involve the public in decision making.